Frequently Asked Questions

Product prices can be found on the top of each page by clicking the pricing link.

Presently, we have branded designs for more than 100 companies with more being added each quarter. If you wish to add your company to our ever growing list of companies, please email us at care@surefactor.com

Banks decline payments for several reasons. Some of the common reasons are listed below.

1. You have keyed in incorrect data (your credit card number, billing address, expiration date and CVV number)
   • A credit card number is typically a 16-digit number that appears on your credit card except for American Express, which has a 15-digit number. Make sure you are keying in the number exactly as it is printed on your credit card.
   • Billing address – This address should match the billing address you have with your credit card issuing bank.
   • Expiration date – The expiration date on your credit card.
   • CVV number – A 3-digit number for Visa, MasterCard & Discover, found on the back of your card, and a 4-digit number for American Express found on the front of your card.
2. You have reached the spending limit on your credit card.
3. You have been issued a new credit card, but it has not been activated.
4. You are using a credit card that has been canceled or that has expired.

If you feel you have provided accurate information and your payment is still declined, please call your issuing bank for answers.

Quantities cannot be changed once an order has been placed.

Delivery addresses can only be changed if we have not generated a shipping manifest for an order. If your order has not yet been shipped, follow these steps to change your shipping address:

• Go to the home page
• Click the Support link on the top of the page
• Click the Submit Ticket link and you will be taken to the ticketing page.
• Select “Change shipping address” from the drop-down. You will be prompted to enter your account id (registered email address) and order number.
• Complete the form to fill in your new shipping address.
• Click the Submit button.
• We will send an email to you acknowledging the change, or if your order has shipped in the interim, to let you know that we are unable to make the change.

Promotions codes can only be entered on our website.

To generate a receipt, follow these steps:

Log into your account.
Go to order history.
Click on view invoice.
You should be able to view and print your invoice.

We have taken great care to make our customers aware of the product they are ordering. Therefore, the product you receive will match specifications you provided.

However, in the extremely unlikely event you receive a product that does not match your confirmed order, submit a support ticket, including your original order number, and we will investigate the situation and respond to you.

Orders may be canceled if they have not gone to print. To cancel an order, follow these steps:

• Click on support
• Select order cancellation from the drop down.
• Enter your account id (registered email address) and your order number.
• Enter the reason for cancellation.
• Click the submit button.
• SureFactor reserves the right to cancel your order when we receive your request to do so. We will send you a notification upon cancellation. However, if your order has already been printed, we will notify you that we were unable to cancel your order.

We do not provide samples.

For online orders, proofs are generated online and are approved by our customers before they select their print options. We do not send proofs for online orders.

Yes, we design all sorts of brand and marketing material from business cards to direct mail. Please email us at care@surefactor.com with a description of your requirement and we will gladly give you a quote.

Direct Mail is a way of direct marketing through different means. Typically real estate agents can send postcards, letters or promotional products through direct mail. SureFactor.com provides postcards and promotional products through its direct mail program. Our most popular direct mail programs include postcard mailing using our standard size (4.25”X6”) and Jumbo Size (5.5”X8.5”) postcards.

Our customers select a template from the several categories we provide and customize each template with their contact information, a title, a message and a call to action. After they approve their proof, they can upload a commas separate value (CSV) file of their contacts to our website. Our team then CASS certifies the list, to make sure we select only valid addresses. We then print the addresses on the postcard you have selected and mail them to your post office for delivery.

We are one of the few companies that gives you a great deal of flexibility around your direct mail campaigns. You can send as few as 200 and up to 50000 postcards through our direct mail platform." All postcards lists less than 500 are mailed standard class and all postcards lists greater than 500 are mailed first class.

We offer 3 postcard sizes.
  - Standard size postcards are 4.25” X 6”
  - Jumbo size postcards are 5.5” X 8.5”
  - Large Size (Super Jumbo) postcards are 6.5” X 9”

Our prices vary from 65C per postcard to $1.75 per postcard depending upon the size and the quantity selected. For a more comprehensive price, please see pricing grid below.

Standard Size Postcard pricing grid below.

Quantity	250	500	750	1000	2000	5000
Price	$205	$375	$487.5	$680	$1320	$3200

Jumbo size Postcard pricing grid below.

Quantity	250	500	1000	2000	5000
Price	$297.5	$510	$930	$1800	$4500

It takes us 5 business days to deliver the postcards to the post office. The post office then takes 5-9 business days to deliver the postcards to the address list you have provided. If the direct mail is being mailed standard class, it takes about 10-12 business days to deliver from the time of placing your order. If the direct mail is being mailed first class, it takes 7-9 business days for the campaign to be delivered from the time of placing your order.

Plan your direct marketing strategy. How do you want to leverage direct mail? Do you want to send postcards to your farm frequently? Do you want to only send postcards when you list or sell a property. Are you staring our new in real estate and want to build a brand? Based on those questions you will have to come up with a direct mail strategy, allocate a budget and then plan your campaign around at least 4-8 touchpoints throughout the year.

The art of direct marketing is very diverse and is almost a science. To read a very comprehensive article about direct mail, please visit www.surefactor.com/direct-mail-marketing .

The most effective lists are the one that are created and curated by you. These lists may be of prospects that you meet on a daily basis, they may also be lists that you procure from you title companies or they may be lists that you can buy online. Remember the most effective list is a list of all the addresses that you want to market to. These are lists of all the households in your farm. Make sure that these lists contain the correct addresses. Incorrect addresses are likely to be rejected during the CASS certification process.

To make sure that your list is compatible with our website, make sure to follow these guidelines.

Create a CSV file. A CSV file is a comma separated values file that can be created in Microsoft Excel or can be exported from any list management software in CSV format.

Your list has to have a specific set of list headers. List headers are the heading within a list that tell us the details of the information in each column of your list. Your list headers can be in the following formats.

It is important to have the name, street address, city, state and zip in your CSV file. If you have any problems with uploading your list, please email us your list at care@surefactor.com and we will upload it to your account.

You certainly can send a raw list to us. Our team will then convert you list into the appropriate format and email it to you so that you can upload it to our website along with your direct mail postcard. If you need help with your list, please send us an email at care@surefactor.com

Every Door Direct Mail is an wonderful way of direct marketing. It is a fairly new concept and has been around for a few years. The postal service has provided guidance on the template sizes to be used for this type of direct mail. Surefactor.com has chosen an optimal size of 6.5”X9” for its online real estate template size for this type of direct mail.

The benefit of EDDM mailing is that you do not require any lists or addresses. All you need is carrier route(s) to which your postcards are going to be mailed out to.

What is a carrier route? This is a route that is assigned to a postman. A postmen/ postwomen typically drop mail to the carrier route assigned to them. Each postal worker is assigned carrier routes which comprise of a number of households varying between 500 – 1000 to which they deliver mail.

In every door direct mail, Surefactor.com prints your EDDM postcards and delivers them to you. You then take them to the post office, fill out a from with the carrier routes and pay the postage to the post office at the EDDM retail price of 18.5C.

EDDM works out to be about 40% to 60% of the cost of direct mail depending upon the size of postcards you are mailing. Compared to standard size direct mail, you save about 60% of the cost and when compared to Jumbo or Superjumbo size direct mail, you save between 60% to 70% of the mailing costs. In order to encourage EDDM which is a much more cost effective, Surefactor.com has also reduced its price of EDDM postcards.

This is a route that is assigned to a postman. A postmen/ postwomen typically drop mail to the carrier route assigned to them. Each postal worker is assigned carrier routes which comprise of a number of households varying between 500 – 1000 to which they deliver mail.

The united states postal service allows you to find carrier routes on its website eddm.usps.com

To determine which carrier routes would be suited to your real estate marketing, simply go to the USPS website eddm.usps.com and follow the following instructions.

Key in an address which may be your home address, the address of a property where have recently listed or sold a property of if you are planning do bulk EDDM, just key in a zip code.

Once you have keyed in the address, click on the search button. In most cases if you are planning on sending 500 to 1000 EDDM postcards, reduce the radius to .25Miles by clicking on the radius button and reducing the radius.

Then click on the show table button which will give you the carrier routes.

You can also select more specific carrier routes by hovering you mouse over the map and selecting areas that are close to your home address or an address where you have listed you property.

Every Door Direct Mail has several advantages over direct mail. Some of them are listed below.

• It is between 40% to 70% cheaper than direct mail depending on the postcard size you select for mailing
• No addressing or address list are required.
• You do not need to print address labels or add a stamp to the postcard. Our template are USPS approved templates and carry all the relevant information for the post office to deliver the postcards to the carrier routes you have selected.
• It is faster than direct mail. EDDM postcards are delivered by you to the post office which has carriers delivering mail to the carrier routes you have selected. They do not have go through any mail sortation process. They are delivered typically in 1-2 business days of their delivery to your local post office.
• They do not get damaged in mail sorting machines as they do not have to be put through the sorting process like direct mail.
• There are no returns as they are delivered to each every address on a carrier route.
• There is no wastage unlike direct mail, where if a recipient has left the address or an address is invalid, the post office ends up sending them back to the sender.

Every Door Direct Mail is a fantastic and inexpensive direct marketing tool for real estate agents. Dollar for Dollar this is the most effective direct marketing tool for real estate agents.

To create a successful EDDM campaign follow these steps.

• Know you farm area. You farm is that area which is in close proximity to where you list or sell property or have your home.
• Know you farm area. You farm is that area which is in close proximity to where you list or sell property or have your home.
• Determine how many prospects you would like to reach. If you are just starting out, it would be beneficial to target at least 1000 prospects through 8 contact points throughout the year. Succinctly said, you would mail out one EDDM postcard campaign 8 times to your prospects each year.
• Based on the feedback we get from real estate agents who work with us and regularly farm their area, an ROI of at least 10X can be expected if they are regularly prospecting and farming in their area of influence. If you spend 10K on an EDDM program a year, you can expect anywhere from 40K to 100K in potential earnings. This obviously is true only if you are regular, have impeccable messaging and call to action and follow up with your prospects on regular basis. Results may vary from REALTOR® TO REALTOR®

Quantity	500	1000	2500	5000
Actual Price	$237.2	$335.0	$452.2	$737.6
Discounted Price	$177.9	$251.25	$339.15	$553.2

Business card orders typically print within 48 hours and then take anywhere between 1-5 days in transit depending on the shipping options chosen excluding Alaska and Hawaii. Delivery for business cards can be expected in 3-7 business days excluding the day you place your order.

Turnaround time is the time it takes an order to reach your door.

Business Cards: 5-6 business days.
Rounded Corner Business Cards: 6-7 business days.
Business Card Labels: 7-10 business days
Business Card Magnets: 7-10 business days
Notecards: 7-10 business days
Name Badges: 7-10 business days
Door Hangers: 7-10 business days
Presentation Folders: 7-10 business days
Letterheads: 7-10 business days
Envelopes: 7-10 business days
Book Marks: 7-10 business days
Car Magnets: 7-10 business days
Postcards: 7-10 business days
Direct Mail: 7-10 business days
EDDM: 7-10 business days

Sign into your account. Go to order history. Under the view tab, click on tracking details. You can also view your order details by going to the home page, clicking on support and then track orders.

• Go to the home page
• Click “support”
• Choose “submit a ticket” from the drop-down.
• Select “Change shipping address”
• Enter your order number.
• Complete the form to change your old shipping address to your new shipping address.
• Click “submit changes”
• We will send you an email to confirm your changes. If the order has advanced to a stage where the change cannot be made, we will send you an email to notify you.

SureFactor reserves the right to change shipping/delivery addresses per your instructions.

We cannot change your turnaround/delivery options after you have placed an order.

We do not ship to PO boxes. An accurate residential or business shipping address needs to be provided or your orders will be delayed.

Orders can be canceled, if they have not gone to print. You can check the status of each order by reviewing your order history.

We cannot cancel any order that whose status is anything other than quality assurance. Please see our terms of service for more information.

If an item is received damaged during transit or is defective, please contact by email. Be sure to include a photograph of the damaged/defective product.

No worries, our 100% satisfaction guarantee warrants all defects. All defects must be reported within 1 week of receiving your order (UPS / USPS delivery date) or else our guarantee is null and void. Please send us an email with the reason of the defect and supporting photographs.

For best results, use any of the following image types: JPEG, JPG, PNG. Other image types may also work with our image-editing tool, so feel free to experiment.

All images must be of sufficient clarity to print well. If an image is blurry or grainy, has a pinkish or yellow hue, or has poor contrast, it may not print well. If in doubt, we recommend you use a professional photographer because they will ensure your images meet optimal type and quality standards.

If you want us to determine whether an image will print well, email the image to us at care@surefactor.com. Our quality team will reply to you within minutes.

The print size on our business cards is
Small – A clear image of at least 220 by 300 pixels
Medium – A clear image of at least 266 by 400 pixels
Full - A clear image of at least 320 by 480 pixels

Unfortunately, NO! Different monitors interpret colors differently depending on their graphic cards. The monitors also display our templates in RGB mode whereas we print using CMYK.

There will be always be slight variations in color.

We offer a comprehensive ticketing system, and you should always try submitting a ticket first when you can’t find the answers to your questions here. Our ticketing system routes each question to the specialist best suited to handle your inquiry, and we are dedicated to responding with alacrity.

To submit a support ticket, follow these steps:

• Go to the home page
• Click “support”
• Select “submit a ticket” and then select the appropriate link from the menu
• Provide your email address, order number and any relevant information.
• You will be surprised how quickly we get back to you! At SureFactor, we are committed to being your partner in success!

Monday - Friday, 10 am-6 pm Eastern Time (7 am-3 pm Pacific Time)
Direct: 339-686-8011
Toll Free: 844-280-6520
Email: Care@surefactor.com

Address
Corporate Office:
945 Concord Street,
Framingham, Massachusetts, 01701